Your full name
Total number of passengers – Make sure you include infants and children in the total number of passengers.
Arrival landing time, Arrival flight number and Flight company name – We constantly monitor flight arrival times for possible delays.
Desired departure time from the hotel – Please keep in mind that you have to be at the airport 2 hours before the flight departure time. At the following link you can see the transfer duration one way for many destinations Transfers Rates
Mobile phone number included your country code – This is really useful if we need to contact with you once your journey has begun or during your stay.
Hotel address – For any resort of stay there may be more than one hotel, apartment complex or villa with the same name. For the villas we need the official website of it, the coordinates and the mobile phone number of the owner in order to give us accurate information about the location as many of the villas are in remote areas. In order to avoid the confusion we need full information about the resort of stay.
MEET AND GREET
The driver of our company will be at the meeting point of the airport’s arrival hall B, which is located in front of the exit of the luggage hall B. Exit B is located next to all car rental offices. The driver will be holding a sign which will state the logo with the name of our Travel Agency named Edem Travel in order to recognize him. If you have any difficulty locating him please call to the emergency mobile phone number. The driver will also assist you with your luggage on the way to the short stay car park at the airport terminal, as well as at your destination.
We will be there waiting for you without extra charge.
You will inform us about the incident via mail and we will reply you as soon as possible.
In case of forgotten items by the customers, the driver will store them after he have already informed about the incident the company and the company the client.
In case of booking one of our vehicles (Coach – Minibus – Taxi) and we are not able to provide it will be for one of the following reasons:
Arrival flight delay of the previous transfer either of Chania airport or Heraklion Airport or due to an external factor such as traffic jam etc…
Because we do not want our clients to stay in waiting the vehicle, οur company will make the transport with one of our other vehicles. For example: In case we can not provide you the coach bus the transport will be made by minibus, taxi or vice versa. Of course your transportation will be private only for you and without extra charge.
All reservation requests are passing through validation. In case there are no mistakes or missing details we will send you your transfer ticket (either the missing details) at your e-mail with in 24 hours. Please keep in mind that last minute reservations can not be accepted.
If the day of the transfer the client doesn’t come to the meeting point at the pre-agreed meeting time, the driver of our company is obligated to wait maximum 10 minutes, after that time the driver will depart and No refund will be given. In that case the company has no responsibility for not carrying out the transfer.
It’s a service that we can provide you with out any extra charge upon your arrival or your departure transfer up to 3 extra stops in case that your hotels of stay are in different areas. To make this happen the stops must be made in the same direction until your final destination .(for example it could be a group of people staying for their holidays in 2 or 3 or 4 different hotels)
*Please be informed that if your group upon your arrival is coming is with 2 or 3 different flights our company will sent the vehicle to collect all the clients with the last arrival flight. Also if you have booked an arrival transfer with extra drop off & pick up points due your departure the last drop off point of your arrival will be the first pick up point the day of your departure.
If you have booked an arrival transfer with extra drop off points and the departure of each group of people has a different date, then you have to make a different reservation for each departure.
Upon your departure transfer also please remember that you must be at the airport 2 hours before the departure of your flight
Due to coronavirus you can request total refund up to 48 ours before your arrival to Crete, in order to refund your money we need: Bank Name, Swift Code, IBAN number, Account’s owner name & reservation voucher number.